Shipping Policy

Processing Time: Orders are typically processed within 3-5 business days. During promotional or sale periods, kindly allow our team 5-8 business days to process your order. We aim to deliver your products within 6-7 business days from the date of shipping. Bulk order processing time can vary significantly depending on the order volume. Kindly connect on tesralaccessories@gmail.com for accurate timeline.

Shipping Costs: Shipping costs are computed by our carriers based on factors including your order's total value, weight, package volume, and destination. Prepaid orders above Rs. 1499 are eligible for FREE SHIPPING. Orders below Rs. 1499 are charged a basis fee of Rs. 60 across India.

Delivery Time: We aim to deliver your products within 6-7 business days from the date of shipping. Our delivery times are estimated only and are not guaranteed. They will always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected. We will raise the ticket for the same to help speed up the resolution but will not be responsible delays caused by the courier partner.

Please reach out to us on WhatsApp message on +91 9082708778 for any delivery related issues.

Delivery Service Provider: Tesral Accessories works with the most reputable delivery partners to ensure the safe and timely delivery of your products.

Incorrect Address or Contact input:

A request to change or modify an address or number will only be accepted before an order has been shipped. Changes to an address or contact for packages that are already dispatched are not possible.

We will not be responsible for delivering an order if an incorrect, incomplete address or contact number has been added while placing an order. If a package is returned by our courier partner to us due to this reason, an additional charge of ₹200 will be applicable for re dispatching the order against the correct address/phone number provided by you upon further communication.

RTO and shipping charges are to be fully borne by the customer in such a situation. The order will not be re dispatched until the fee of ₹200 has been fully paid. Delays in paying the same will also delay the delivery of the order.

We will not be responsible for delivery delays due to following reasons: incorrect address or contact input by customer, customer unavailable to collect the package, delay is paying RTO and re-shipping fee.

 

Missing  Packages & False Delivery disputes:

 

If your order has been lost in transit or your tracking says it was delivered but you did not receive it, please email us at tesralaccessories@gmail.com within 48 hours of the package marked as delivered. We will raise a delivery dispute with our logistics partner.

You can also WhatsApp us on +91 9082708778 with subject line as ‘LOST/FAKE delivery mark’

Requests received for delivery disputes after 48hours will NOT be accepted as we are dependent on the logistics partner’s terms and conditions for the same.

A ticket will be issued with the shipping partner to get proof of delivery and further look into the matter. We are fully dependent on the conclusion received by the shipping partner and will keep you in loop with the same.

We will do our best to find a resolution but will not be held responsible monetarily for lost or stolen packages.

No replacements or refunds will be issued in case of denied disputes.

 

Missing items within the Package:

If your order has a missing item, please email us at tesralaccessories@gmail.com within 48 hours of the package marked as delivered. We will raise a missing item dispute with our logistics partner.

You can WhatsApp us on +91 9082708778 with subject line as ‘MISSING ITEM’

Requests received for missing item disputes after 48hours of delivery will NOT be accepted as we are dependent on the logistics partner’s terms and conditions for the same.

 

A ticket will be issued with the shipping partner to and further look into the matter. We are fully dependent on the conclusion received by the shipping partner and will keep you in loop with the same.

An unboxing video will be required as proof to claim any monetary loss of the missing item.

We will do our best to find a resolution but will not be held responsible monetarily for lost or stolen items.

No replacements or refunds will be issued in case of denied disputes by the logistics partner.